Refund policy

Returns

Our return policy complies with New Zealand consumer law. If you receive a faulty or damaged item, or if the product does not meet the description provided, you are entitled to a replacement, repair, or refund in accordance with the Consumer Guarantees Act.

Please contact us within [insert time frame, e.g., 7 days] of receiving your item to initiate a return or exchange. We will guide you through the process to ensure a smooth resolution.

For change-of-mind returns, we may offer an exchange or store credit, provided the item is returned in its original, unused condition with all packaging intact. Return shipping costs in such cases will be the responsibility of the customer.