Returns & Refunds

Our beds are made to order, so please check your choices carefully before you buy. Here's where you stand if something needs to change.

Change of Mind

Timeframe — you have 14 days from the day your order arrives to ask for a return.

Condition — items must be unused, complete, and returned in their original packaging with your order number or receipt.

Restocking fee — 20% of the product price, which covers checking, repacking and returning the item to stock.

Return freight is at your cost, and original delivery charges aren't refunded.

How to Arrange a Return

Email hello@magicofwood.co.nz with your order number to start a request. Once we've approved it, we'll help you sort the shipping.

Please check with us before sending anything back — we can't accept returns that arrive unannounced.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives, before assembling anything.

If anything is damaged in transit, tell us within 48 hours of delivery and keep the packaging, as our carrier needs to see it. For a faulty or incorrect item, email hello@magicofwood.co.nz with photos and your order number.

We'll look into it promptly and put it right at our cost. Manufacturing faults are also covered by our [10-Year Structural Warranty].

Not Returnable

Custom and personalised orders — anything made to a non-standard size, finish or specification you've asked us for — can't be returned for change of mind. If they're faulty, damaged or not as described, that's a different matter and we'll sort it.

Refunds

Once your return arrives, we'll inspect it and let you know the outcome. Where a refund is approved, we'll send it back the same way you paid. How soon it appears is up to your bank or card provider, so allow a few days for it to come through.

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Nothing here limits your rights under New Zealand consumer law. See [Your Rights Under New Zealand Consumer Law] • Questions? hello@magicofwood.co.nz or +64 22 340 9343