10-Year Warranty
10-Year Warranty
10 years on the structural parts of your bed — the load-bearing timber and the joints we make in our workshop.
3 years on everything else we supply — connectors and fittings, drawer runners, drawers and accessories.
All periods run from delivery and apply to beds bought new from us and used in a normal home in New Zealand.
What's Not Covered
We cover how your bed is made, not what happens to it afterwards.
Everyday wear — normal wear and tear, scratches, dents and marks from use, fasteners loosening where retightening fixes it, fading from light.
Natural timber — variation in grain, colour and tone; knots and mineral streaks; seasonal movement with humidity; minor checking or slight cupping. If movement affects structure or safety, that is covered.
Assembly and moving — incorrect assembly, not following our instructions, over-tightening, modifications after delivery, third-party hardware, damage while moving the bed.
Use beyond the bed's purpose — misuse, jumping, impact damage, exceeding weight limits, or an unsuitable mattress. We don't supply mattresses, so check the size and maximum thickness on the product page. This matters most on bunks and lofts, where a deeper mattress lowers the guard rail height.
Environment and pets — moisture, humidity or mould; direct sun and heat sources; harsh cleaners (a soft, barely damp cloth is all a bed needs); pet damage.
Other — commercial use where sold for a home, second-hand purchases, and issues caused by a customisation you asked for.
Who It Covers
The original purchaser, for home use in New Zealand. Your warranty moves house with you — dismantle and reassemble using our instructions rather than shifting the bed assembled.
It isn't transferable, but we'll supply parts to a second owner at cost. We won't see a good bed retired over one broken part.
Making a Claim
Email hello@magicofwood.co.nz with your order number, which part is affected, what's happened, and photos — wide shots plus close-ups.
We'll reply within 2 business days. If you suspect a safety problem, stop using the bed and tell us straight away.
How We Put It Right
We'll assess the issue and either send a replacement part, repair it, or replace the product. Replacement parts are the usual answer and we cover the freight within New Zealand.
Nothing here limits your rights under New Zealand consumer law. See [Your Rights Under New Zealand Consumer Law] • Questions? hello@magicofwood.co.nz or +64 22 340 9343