FAQs

How do I assemble your furniture?

All of our furniture comes with assembly instructions and all the necessary hardware. You need a power tool screwdriver to ease the assembly process.

Assembly tips

Assembly instructions are emailed to you with your order confirmation. Our beds are designed for straightforward home assembly, and we recommend having a second person available to help with larger pieces and assembling the bed in the room where it will be used.

Before starting, please check that all parts and hardware are present, follow the instructions step by step, and fully tighten all fittings once the bed is assembled.

Not confident assembling it yourself? We can recommend professional assemblers familiar with our furniture:

Auckland and surrounding areas
Ray — 027 253 8746
ray.barry@letsgovans.co.nz

Canterbury: Christchurch, Selwyn and Waimakariri
Flat Pack Zach — 022 614 7248
zach@flatpackzach.nz

For other areas, a local flat-pack furniture assembler or handyman should be able to put your bed together for you.

Do you offer warranties on your products?

Yes, we provide a 10-year warranty on our products. Please find warranty information in our Warranty Policy. We stand by the quality and durability of our products, which is why we offer a 10-year warranty. This warranty is a testament to our confidence in the craftsmanship and materials used in our furniture.

Can I return or exchange a product if I change my mind?

Yes — we offer a 14-day return period for eligible standard products. Items must be unused, unassembled, in their original condition and packaging.

A 20% restocking fee applies, and return shipping is the customer's responsibility.

Made-to-order, customised or personalised products cannot be returned or exchanged for change of mind once production has started. If your item is faulty, damaged or incorrect, please contact us, and we'll make it right.

Your rights under the New Zealand Consumer Guarantees Act always apply.

What is the lead time from purchasing to delivery?

Our current lead time is approximately 3-7 business days from the date of purchase. However, if you require your order sooner, please feel free to contact us, and we will do our best to prioritise your order where possible.

Can be bunk beds, loft beds, or triple beds converted into separate beds once kids grow out of their bunk beds?

Certainly, our bunk beds, loft beds, and triple beds are designed with versatility in mind. When your kids outgrow the need for a shared sleeping arrangement, you can easily convert these beds into separate ones. To do so, you'll need to purchase a set of additional legs, which are specifically designed for this purpose. This simple modification gives you the flexibility to adapt the beds to your changing needs, ensuring that they continue to serve your family for years to come.

What is the weight limit for the top bunk bed or loft bed?

Our top bunk beds and loft beds are built to be exceptionally strong and sturdy, with a weight limit that exceeds 200 kilograms. This robust construction means that our bunk beds are not only suitable for children but also designed to accommodate adults comfortably.

What are the slats you use for your beds/bunk beds?

For our beds and bunk beds, we use NZ pine slats, dressing grade. These slats are sturdy and provide extraordinary strength to the bed's overall structure. You can have confidence in the quality of our slats, ensuring a reliable and comfortable sleeping surface for years to come.

What materials do you use?

We use FSC-certified timber. 

Our Birch Plywood is 18mm B/BB grade - strong, durable, and naturally beautiful. As a natural engineered timber product, the plywood may contain small patches that are part of the manufacturing process. Where present, these are generally positioned on the less visible or inside surfaces of the furniture, so they are not noticeable once the bed is assembled. Natural variations in grain and colour are also normal and make each piece unique.

For our Pine beds, we use NZ Radiata Pine - Clear Grade for the bed frames and for the bed slats. Slats may feature natural timber characteristics such as knots and grain variations. 

Both Birch Plywood and Radiata Pine come naturally uncoated as standard.

What is the difference between pine and plywood?

The main difference between pine and plywood is that pine is solid timber, while plywood is an engineered wooden material made of birch layers.

• Plywood has a blonde colour with visible layers on the edges.
• Pine has a light wooden colour with a natural wooden texture.

Both pine and plywood offer strong and sturdy construction. However, birch plywood, being hardwood, is stronger and more durable than NZ pine.

Do plywood accessories, such as a bookshelf, hanging tray, or staircase, work with pine beds?

Yes, they do! Our plywood accessories are fully compatible with pine beds.

Where can I find the assembly instructions?

The assembly instructions are emailed to you with your order confirmation. Please check your inbox (and spam/junk folder, if needed). If you can’t find it, feel free to email us, and we’ll forward the instructions to you immediately.

Can the ladder for the bunk bed or loft bed be attached to either side?

Yes, the ladder can be attached to either side of the bed. There’s no need to specify this when ordering.

What mattress thickness do you recommend for the bunk beds?

When purchasing mattresses, please keep in mind that the thicker the mattress, the less clearance you’ll have, which also reduces the height of the safety rails. For bunk beds designed for kids, the optimal mattress thickness is up to 20 cm to ensure both comfort and safety.

Can add-ons such as trundler beds or drawers be purchased separately later on?

Yes, you can purchase add-ons such as drawers and a trundler bed separately at a later time. However, there are some considerations:

• Drawers: You can buy drawers separately, but please keep in mind that you will need to cover the shipping cost for this additional parcel. This allows you to add extra storage to your bunk bed or bed as needed.
• Trundler Bed: If you plan to purchase a trundler bed separately, it's important to note that different front legs are required for your bunk bed or bed to ensure a proper fit. This adjustment is necessary to accommodate the trundler bed effectively. 

What mattress thickness is required for the trundler bed?

To ensure that the trundler bed fits properly underneath our bunk beds or beds, the recommended mattress thickness should not exceed 15 cm. Keeping the mattress within this thickness limit ensures that it can easily slide and fit underneath the bunk bed or bed frame, allowing for a convenient and space-saving sleeping solution.