FAQs

How do I find my nearest store?

Visit our store or give us a call on 

What payment methods do you accept?

We accept credit card (Visa, MasterCard, Q Card, AmEx etc).

Do you show everything on your website that is available in showroom?

At freedom we take great pride in keeping up with the latest trends which means we have new products and styles arriving in store all the time. We do our best to display everything that is available in-store on our website, but sometimes you may find some extra items in store. If you can’t find what you’re looking for online, visit your closest freedom store.

Do you offer furniture assembly?

Yes, we can arrange to have a third party to put everything together for you. Just ask when you’re buying your furniture or give us a call on 0800 373 336

Is there a freedom Gift Card?

Yes there is, and the lucky person you give it to can use it at any of the freedom stores around New Zealand. Gift cards can be bought online in these preset denominations: $50 - $100. Gift cards can only be redeemed in-store, they cannot be redeemed online. To purchase a gift cardvisit here. Or visit the  Gifting page to learn more about freedom gift cards.

Do gift cards expire?

Currently our gift cards expire 12 months after the date of issue.

What if I have missing parts in my order?

If you think you haven’t received all the parts you should have, then please give us a call on 0800 469 327 so we can arrange for the part to be sent to you.

I have received an order that’s not mine, what should I do?

Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please email us at nzcustomerservice@freedomfurniture.co.nz and we’ll take care of it as smoothly as possible.

Can I change or cancel my order once it's been despatched?

Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 373 336 or completing the contact us form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. Please refer to our returns policy

What if I receive a product that is damaged

If you believe there is damage to the products you've ordered, please Contact Us or contact the freedom store fulfilling your order. It is helpful to us processing your claim if you can send us some pictures showing the damage.

Why is the colour of the product on the website picture different to the product?

We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.

How long will delivery take?

At the time of purchase, we will let you know approximately when the order will arrive. A member of our team will contact you in advance if the order cannot be delivered in full at the time. Visit the Delivery page to learn more